---
id: who-remains-accountable-when-we-use-planning-as-a-service
title: "Who remains accountable when we use Planning as a Service?"
category: faq
subtopic: paas-accountability
page_type: faq
source_url: "https://neosbyargonandco.com/planning-as-a-service-continuous-decision-intelligence"
tags: ["accountability", "ownership", "governance", "decision-making"]
questions:
  - "Who makes final decisions with Planning as a Service?"
  - "Do we lose control if we outsource planning?"
  - "How does accountability work with a PaaS partner?"
related: [paas-definition, paas-implementation]
---

Using a service partner does not remove the need for business ownership. Your internal leaders still set priorities, explain commercial and operational constraints, authorize decisions, and commit resources to implementation.

Your partner's responsibilities should be equally clear-they might maintain agreed models, prepare scenario comparisons, or facilitate reviews within a defined scope. After decisions are implemented, assess both what happened and what your team learned. If expected benefits don't emerge, examine whether assumptions changed, implementation differed from the plan, or analysis missed an important constraint.

The support model can also evolve over time: you may initially rely on external delivery, then take on more responsibility as your people develop, or retain specialist support while managing routine activities internally. Contact neos by Argon & Co to discuss a partnership model that keeps accountability and ownership clear.